Delivery

Orders are carefully packaged by hand, using sustainable packaging wherever possible. All products are wrapped in tissue paper and padded with wood wool to prevent damage.

I aim to process orders within 3 working days, but please allow up to 14 days for UK delivery.

International delivery times may take longer and will depend on your local delivery service. International customers please note that you may need to cover additional customs charges, taxes or import duties. depending on your region.

Regrettably, I cannot ship to the United States due to current US legislation. I hope that this may change in the near future.

All orders are dispatched by Royal Mail tracked services.

Returns & exchanges

Returns are accepted within 28 days of delivery provided the item is in the same condition that it was received in. To request a refund, please email contact@brethrencandle.co.uk or use our contact form. Please include "Returns" in the subject line along with your order number and reason for the request.

In the event that your product arrives damaged please contact me immediately to provide a detailed description and images of the damaged item. I will endeavour to replace or refund any items which have arrived in a damaged condition.

Items for return or exchange should be packaged carefully to prevent damage in return transit. I'm afraid I cannot offer refunds for items damaged or lost in transit upon return.

I recommend using recorded delivery to return items and please remember to include a copy of your order number along with your contact details in the parcel.

Eligible refunds will be processed within 3 working days of approval (including reimbursement for the cost of return postage).

If the wrong item has been sent to you in error, it will be replaced free of charge with the correct item (no need to return the wrong one!)

If you change your mind after placing an order and wish to exchange an item, please email contact@brethrencandle.co.uk with the subject line "Exchanges" and let me know which item you wish to exchange the product for. Provided the original product is returned in a re-sellable condition the new item will be set out to you immediately. Please note that the customer is responsible for covering any additional postage costs in this instance.